Refund policy

 At Epicuren^® Discovery we want you to be completely satisfied with your purchase. 

If you are not satisfied with your purchase, you may return any item(s) within 30 days for a full refund of the purchase price, less shipping as long as it was purchased directly from our website epicuren.com.

 

Returns will not be accepted without a return authorization number. Contact our Returns Department at returns@epicuren.com or contact our Customer Service Team at 800.235.1217, Monday through Friday 8 am-4 pm PST and we will happily assist you with a return authorization number and instructions for the return package.

 

Please return all approved items within 30 days of receiving the RA# from our Returns Department. Packages received after 30 days will be returned to the buyer.

 

Items that are Not Refundable:

- Products where 30% or more have been used 
- Products purchased more than 30 days from the purchase date

- Any customer account exceeding more than six returns per year

 

Return Shipping Labels:

Epicuren® will provide a return shipping label for the following situations:

• Incorrect products were pulled/shipped from the warehouse
• The products received were damaged
• The products received were defective

 

Freight costs for all other returns will be the responsibility of the purchaser.

Returning Items Purchased From Other Sellers:

Please note that a valid order number from epicuren.com is required for all returns. 

If the item to be returned was not sold by Epicuren®, you will need to contact the seller whom you purchased the products from to inquire about their Return Policy as it is a separate entity from Epicuren^® Discovery.

Epicuren® Discovery reserves the right, in its sole discretion, to determine the acceptability of all returns and order replacements.